ASL HELPDESK

The ASL Helpdesk portal enables us to provide you with all the support you need, from enquiry through to resolution. The ASL Helpdesk keeps you updated with status notifications via email and instant access to your case history, and also allows you to access to our knowledge base of articles, to enable self-service resolution and give you instant access to the information you require, as and when you need it.

Following customer registration, you can access the ASL Helpdesk via https://support.asl-control.co.uk, where you can submit incidents and requests, access your case histories, calendars and knowledge base articles.

 

WARRANTY

Our hardware products come with a 12-month warranty as standard, which covers firmware fixes and back-to-base repair, while our software products are supported with a 3-month warranty.

However we also offer extended warranty options – please enquire for more information.

If you require support for a project or solution, or you would like extended warranty, ASL can offer a range of tailored support contracts..

 

MAINTENANCE SUPPORT CONTRACTS

If you require ongoing support for a project or system, ASL offer a range of tailored and flexible maintenance support contracts. Typically, our maintenance support services cover:

  • An initial site survey or internal project handover to allow our engineers to understand your site
  • Service Level Agreements at <1 hour, <7.5 < 15 UK operating hour response times
  • Remote support using VPN services
  • Routine system health checks, both on-site and remote
  • Monthly, Quarterly and/or Annual reporting
  • Extended warranty options
  • Up to 24/7 Telephone support

If you require more support, our maintenance contracts are flexible, and we can cater our services to your maintenance requirements. Please contact our Support Team to discuss what we can do for you.

Our technical support engineers have a wealth of experience in delivering, commissioning and troubleshooting PAVA and Control Systems. And with direct access to the product developers, your project is in safe hands.

 

For more information, please contact us.