If you are a maintainer of an ASL system, we can offer a range of third line maintenance support contracts. Our technical support team are dedicated to and have a wealth of experience in configuring, commissioning and troubleshooting public address, voice alarm and control systems.
With our technical teams all under one roof, our support engineers have direct access to the R&D teams, software engineers and product developers, which means we can identify and resolve issues without unnecessary delay.
Our maintenance support services cover:
An initial site survey to ensure our engineers know the complexities of your site
Remote technical support
Routine system health checks, both on-site and remote
24hr Telephone support (weekends included)
Service Level Agreements (SLAs) at <1hr, <3hr and <7.5hr response times
Monthly, Quarterly and Annual reporting
Onsite upgrades to long term support (LTS) firmware
Extended warranty options
Proactive system monitoring
ASL Helpdesk login and knowledge base access
If you require more support for some areas over others, our maintenance contracts are flexible and we can cater our services to your requirements.